Need some help?
Never get stuck! We’re here to help you with whatever issues come up.
Getting Started
How do I access my course once I purchase it?
I bought a course but can’t find it
How long do I have access to a course once I buy it?
Can I access my courses on multiple devices?
Which course should I start with?
Can I follow along if I’m not very technical or not that into games?
Do I need a powerful computer to follow along?
Payments, Refunds, and Purchasing
Which payment methods do you accept?
Do you offer refunds?
How do I apply my discount coupon?
Do you offer payment plans?
My payment isn’t going through, can you help?
I can’t see PayPal as an option
Can I get a Bundle discount because I already own some of the courses?
Can I get a discount on Lifetime Membership because I already own some of the courses?
Account and Login Help
I’m not receiving my verification or reset email. What should I do?
I’ve forgotten my password / can’t access my account
Can I change my account email address?
I want to erase/remove all my data on the GameDev.tv site
Can I share my login with friends or family?
Course Access and Platform
Do you have an app / can I download course videos for offline use?
Do you have captions?
Do the courses get updated?
What if a course feels outdated?
The Unity/Unreal/Godot version in the course is different from mine. What should I do?
Can I use course assets in my own game?
Udemy and Migration
I bought a course on Udemy. Can I access it on GameDev.tv?
I have a Udemy subscription and would like to migrate a course to GameDev.tv
I’d like to access my GameDev.tv courses on Udemy
Will it keep my progress when I migrate?
Can you price match Udemy?
Why is this cheaper on Udemy?
Where’s my original course content?
Community and Support
How can I join your Discord server?
Is there a community where I can meet other students?
Do you host game jams?
My question didn’t get answered / the support wasn’t helpful
I’m stuck!
Courses, Assets, and Membership
Do you offer live programs or bundles in Lifetime Membership?
Can I get a discount because I already own some of your courses?
Can I get a Bundle discount because I already own some of the courses?
Can I gift courses to other users?
Can I get completion certificates?
Still stuck? Email us at support@gamedev.tv and we'll be happy to help!